Deliveries & Returns
Deliveries - France and Europe
Covid-19 | Information
Our e-shop remains open!
We have strengthened our safety rules and are carefully respecting OMS guidelines. Your orders are prepared with a very reduced team in our warehouse.
Our delivery partner Colissimo is maintaining home deliveries with a “no contact policy”. Dispatching and delivery times may be affected by a few days as our shipping partner Colissimo is currently experiencing delays.
Any order placed during the lockdown may be returned to us within a delay of 30 days after the end of the lockdown.
Our Customer Service remains available by email [email protected] to answer any question you might have.
In light of the current situation, our delivery times may be longer than usual.
Hartford elected La Poste Colissimo to ensure the delivery of your orders in France and throughout the European Union. Colissimo is maintaining its parcel delivery service with reduced teams to respect safety and hygiene measures. As a consequence, a few more days can be added to our regular delivery times.
In the EU, deliveries are only suitable for the following countries:
- The Netherlands
If you would like to have your order shipped to another country, you can connect to our International website by selecting your international country in the Header "Shipping To" drop down menu.
For orders delivered outside the European Union, taxes and custom duties may be claimed upon delivery.
In France, Colissimo delivery charges are €5 when delivered to a "Point Retrait" or €7 when delivered at your personal address.
In France, Colissimo delivery is offered for any order above €200.
We charge the following fees for International deliveries via Colissimo:
- Belgium: €8 when delivered to a "Point Retrait" or €10 for home deliveries
- Germany, Luxemburg or The Netherlands: €10
- Austria, Ireland, Italy, Spain, Portugal, United-Kingdom : €12
- Denmark, Finland, Greece, Sweden : €15
European Union delivery with Colissimo is free for any order above €250.
Once your parcel is ready for delivery, we will send you a Delivery Confirmation email with a Tracking number. You can connect to Colissimo 'Track a Parcel' and enter your tracking number to check on your order status.
Incomplete delivery and Delivery issues
The delivery of items can only occur at the mentioned address and after the payment is processed.
Each parcel will be remitted to the customer at the private address mentioned and only in exchange for a signature and ID verification (for international orders: mailboxes, local businesses or public address cannot be accepted). Therefore, it is very important to be very specific when filling the Delivery Address and Name fields.
In case of a mistake in the Delivery Address fields or Customer Name, Hartford cannot be held responsible of its inability to ship the order.
In case of an incomplete delivery, the customer will be informed by email of the partial delivery of the order. Another email will inform the customer when the remaining items are ready to be shipped.
In the event when the postman could not remit the parcel to the customer in person, the parcel will be returned to us and we will contact you by email directly. Depending on the cases, we will confirm the correct delivery details and agree on a new delivery date. In that case, delivery charges are to be supported by the customer.
If at delivery, the parcel looks damaged, the customer will carefully open the parcel in front of the postman so that the condition of the items can be verified. In case of damaged items, the customer will precisely explain the nature of damages on the delivery receipt or he/she can decide to refuse the parcel.
If you haven’t received your parcel 7 business days after the date indicated in the confirmation, and if no delivery attempt notification was left, please contact our Customer Service by email [email protected] or by the phone +33 1 58 39 39 86.
Returns & Refunds - France and Europe
Conditions for returns and refunds
The customer benefits from 14-days after delivery to inform our Customer Service about his intentions to return any or all items of an order, and ask for a refund. If the 14-days period is respected, the customer will be refunded with no penalty, except delivery and return charges.
If the 14-days period expires on a Saturday, a Sunday or a National Holiday, then it is extended to the next business day. Passed the 14-days period, Hartford can decline the refund of the payment.
It is the customer responsibility to prove that the items have effectively been returned to Hartford, which implies that the items are returned through recorded mail or any other service providing delivery confirmation and an effective tracking.
Items should be returned new, unused and with all original tags. In compliance with our Terms & Conditions of Sale, in the unlikely event that an item is returned to us in an unsuitable condition, the return won't be accepted and it will not be refunded.
In the event that Hartford made a mistake when preparing the order, we will offer the returns charges. In any other case, returns charges will be to the customer.
Items purchased on the Hartford website are not exchangeable nor refundable in our shops.
1. Prepare your return parcel with:
- a copy of the invoice (you can edit an invoice by logging to your account)
- the returned items in their original packaging and with the tags.
3. Ship your return parcel to:
HARTFORD - MELTEX
Service retour E-store
18-20 rue saint Maur
When the return is accepted, Hartford commits to issue a refund within a 14-days period from the day the parcel has been received in our warehouse.