Deliveries & Returns
Deliveries - United States
Hartford delivers to the following countries outside EU:
AUSTRALIA, CANADA, HONG KONG, JAPAN, MEXICO, NORWAY, SOUTH KOREA, SINGAPORE, SWITZERLAND, TURKEY, THAILAND AND THE USA.
Delivery may occur only at the delivery address provided by the Customer during the order and accepted by the Company. The Company reserves the right to refuse to deliver products in hotels, post office boxes, or to any other invalid or temporary address.
Hartford will make every effort to deliver the order within an average of 5 days from the day following the confirmation of the order by the Purchaser. During sale periods: this delivery time may be extended to 10 days.
The articles are delivered subject to available stocks. Should the product ordered be unavailable, Hartford will honor the order for the other products. The Customer will only be invoiced for the products actually dispatched.
Outside EU, Hartford deliveries are organized with it partner Bordelinx and shipped by DHL services via international air. Delivery time depends on a number of variables, and there may be delays such as bad weather affecting air transport, or a package being held for inspection by Customs.
Neither Hartford nor Borderlinx and DHL is liable for any delays in international transportation or customs clearance
Shipping options and Charges
International shipping charges and Custom Duty will be calculated and guaranteed by Hartford’s partner Borderlinx based on the items you are purchasing, and your shipping destination.
The total cost includes:
- The product purchase price (including all applicable local taxes and handling fees);
- Customs duty, import tax and any local clearance fees applicable for your country;
- International shipping charges to your designated delivery address in USA: 30 USD.
Please note that Hartford will offer free shipping charges (excl. Custom Duty) for orders above 375 US Dollars. If, by mistake, our shipping partner invoices you for these costs, please contact us immediately, as you are not required to pay any additional fees.
Returns & Refunds - United States
Returns include exchange, credit note and/or refund requests; Only articles returned within this time frame, in their original packaging, not washed and not worn may be exchanged. Return or refund is not available in stores nor corners.
In order to organize you return, please contact Hartford Customer Service:
- By e-mail : firstname.lastname@example.org
- By phone : +33 1 40 26 32 41
Hartford Customer Service will issue a Return Authorization Form and give you the DHL pick up form and DHL contact to organize the collect of your return. Each return will need to have this return form attached, completed by the client and returned to the following address:
Service Retour E-STORE
18-20 rue Saint-Maur
Without prejudice to the provisions of the legal guarantee, the Purchaser has fourteen (14) days from the date of receipt of the order to ask for an exchange. If at the time of the exchange request the article(s) is (are) no longer available, Hartford will provide a refund/credit of the article price within fourteen (14) days from the receipt of the article(s) in Hartford ‘s warehouse.
Please note that Orders shipped internationally aren't eligible for free returns; Original shipping fees and custom duty are not refundable. Return shipping charges (30 USD), custom duty and handling fees (15 USD) will be deducted from your refund.