Deliveries & Returns

Deliveries - France and Europe


Delivery Mode

Hartford chose French mail ‘La Poste’ (So Colissimo, Colissimo) to ensure the timely delivery of your orders in France and throughtout the European Union.

Each order is processed during 24h-48h before it is shipped (weekend orders will be shipped on Mondays). The delivery time is between 1-3 days for France and 2-8 days for European Union.
In case you need a quicker delivery, please email us at contact@hartford.fr

In the EU, deliveries are only suitable for the following countries:
- Austria
- Belgium
- Denmark
- Finland
- Germany
- Greece
- Ireland
- Italy
- Luxembourg
- The Netherlands
- Portugal
- Spain
- Sweden
- United-Kingdom

In case you would like to have your order shipped to another country, you can connect to our International website by selecting your international country in the Header "Shipping To" drop down menu.
For orders delivered outside the European Union, taxes and custom duties may apply.

Delivery costs

In France, So Colissimo delivery charges are €5 when delivered to a local business or €7 when delivered at your personal address / post office. An additional €3.6 will be charged if the customer chooses home delivery at a specific time.
In France, So Colissimo classic home delivery is offered for any order above €200.

We offer the following fees for International deliveries via French post ‘Colissimo’:
- Belgium: €8 when delivered to a local business / post office or €10 for home deliveries
- Germany, Luxemburg or The Netherlands: €14
- Spain, United-Kingdom or Italy : €17
- Austria, Ireland or Portugal : €18
- Denmark : €22.50
- Finland, Greece or Sweden : €23

International shipping are free for any order above €275. 

Delivery tracking 

Once your parcel is ready for delivery, we will send you a Delivery Confirmation email with a Tracking number. You can connect to Colissimo 'Track a Parcel' and enter your tracking number to check on your delivery.

Incomplete delivery and Delivery issues

The delivery of items can only occur at the mentioned address and after the payment is processed.
Each parcel will be remitted to the customer at the private address mentioned and only in exchange for a signature and ID verification (for international orders: mailboxes, local businesses or public address cannot be accepted). Therefore it is very important to be very specific when filling the Delivery Address and Name fields.

In case of a mistake in the Delivery Address fields or Customer Name, Hartford cannot be held responsible of its inability to ship the order.
In case of an incomplete delivery, the customer will be informed by email of the partial delivery of the order. Another email will inform the customer when the remaining items are ready to be shipped.
In the event when the postman could not remit the parcel to the customer in person, the parcel will be returned to us and we will contact you by email directly. Depending on the cases, we will confirm the correct delivery details and agree on a new delivery date. In that case, delivery charges are to be supported by the customer.
If at delivery, the parcel looks damaged, the customer will carefully open the parcel in front of the postman so that the condition of the items can be verified. In case of damaged items, the customer will precisely explain the nature of damages on the delivery receipt or he/she can decide to refuse the parcel.
If you haven’t received your parcel 7 business days after the date indicated in the confirmation, and if no delivery attempt notification was left, please contact our Customer Service by email contact@hartford.fr or by the phone +33 1 40 26 32 41. 

 

Returns & Refunds - France and Europe


Conditions for returns or refunds

The customer benefits from 14-days after delivery to inform our Customer Service about his intentions to return any or all items of an order, and ask for a refund. If the 14-days period is respected, the customer will be refunded with no penalty, except delivery and return charges.
If the 14-days period expires on a Saturday, a Sunday or a National Holiday, then it is extended to the next business day. Passed the 14-days period, Hartford can decline the exchange of the item, the issuance of a credit note or the refund of the payment.
It is the customer responsibility to prove that the items have effectively been returned to Hartford, which implies that the items are returned through recorded mail or any other service providing delivery confirmation and an effective tracking.
Items should be returned new, unused and with all original tags. In compliance with our Terms & Conditions of Sale, in the unlikely event that an item is returned to us in an unsuitable condition, the return won't be accepted and it will not be refunded.
In the event that Hartford made a mistake when preparing the order, we will offer the returns charges. In any other case, returns charges will be to the customer.

Return policy

1. Contact our Customer Service by email: contact@hartford.fr  or on the phone +33 1 40 26 32 41.
2. Prepare your return parcel with:
- a copy of the invoice (you can edit an invoice by logging to your account)
- the returned items in their original packaging and with the tags.
3. Ship your return parcel to:
HARTFORD - MELTEX
Service retour E.store
18-20 rue saint Maur
75011 Paris
France

Refund time

When the return is accepted, Hartford commits to issue a credit note available at hartford.fr or a refund of the full amount excluding delivery charges, within a 14-days period from the day the parcel has been received in our warehouse.
Refunds will be credited on the same account used for the payment of the order (Credit Card or PayPal).